Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?
We use third-party delivery companies to deliver your items to you. These include DHL, FedEx, UPS, and many more. Our choice of the delivery company depends on your location, the size of your purchase, or the time when you place an order. All delivery services are subject to stock, courier area, and availability and demand.

Do You Ship Internationally?

Due to Corona Virus, currently, we are only shipping to the United States of America, Canada, Australia, Nigeria, Ghana, and the United Kingdom. Our shipping times have changed and are now taking longer than normal.

How Long Will It Take To Get My Package?
It takes 1-2 days to prepare and ship your items in certain circumstances. Then, it takes about 15-35 days if you are in the US, UK, 3-7days for Nigeria orders, and 30-55 if you are located in the rest of the world. These are estimated time periods. Your orders may take longer due to the Corona Virus and other circumstances beyond our control.

PAYMENT
What Payment Methods Are Accepted?

We accept all major debit cards in Nigeria via our well-known platforms i.e paystack, Quickteller payments.

Is Buying On-Line Safe?
Our website uses other known trusted companies for end-to-end encryption payment platforms, so your credit/debit cards are safe with us.

Order & Returns

How do I place an Order?
Your order for goods is accepted and a contract is formed between Attods Online Store when your payment has been approved. A contract is NOT formed at the point in time that you receive an email from Attods Online Store acknowledging receipt of your order. Until the goods are paid for in full and payment is confirmed, the order may not be accepted by us or may be cancelled by you. Exceptions apply to orders for items and goods made by you which cannot be canceled by you once you have received an email confirmation or status update that your order is processing, as such items and goods may already be in transit for delivery as a result of your order even if you have not fully paid or your payment is not paid confirmed. For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

How Can I Cancel Or Change My Order?
You have the right to cancel your order as long as you do so not later than 1 day of receiving the confirmation of the goods and inform us of your decision within the same day of the email sent to you.

You can also cancel your order before it is processed by us. Just go to your order list in ‘My Account’ and select the order you wish to cancel. Please be aware that your right to cancel your order does not apply to certain goods that we sell, for example, items made or customised to your order. If you wish to return your orders, you must take reasonable care of the goods and not use them. You should return goods to us in their ORIGINAL PACKAGING, UNOPENED, WHEREVER POSSIBLE, WITHIN 3 DAYS of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.

You will be responsible for all the costs associated with returning the items. If goods are lost or damaged in transit, we may charge you, or not refund you, amounts that are attributable to the loss or damage. fill the Return form section for details of how to return goods to us. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than N2500 to cover the cost of our investigating the position. We can offset this amount from the total amount due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of how to return goods can be found in the RETURNS section.


Do I need an account to place an order?
No. You do not need an account but you can create one at checkout. so we can know you. Attods is all about you.

How Do I Track My Order?
Once, the tracking number is available, we will send it to you in an email. You can also track your order by going to your account. You will be requested to use the email you used when ordering your product. It is important that you create an account with us.

How Can I Return a Product?
You may return most items in a new and unused condition and in the original packaging. If you want to cancel/return your order you must tell us within 2 days (beginning on the day when you receive the goods), and you then have 7 days to return the items. Certain items cannot be returned, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section of ‘Terms and Conditions’. If you paid for the order by credit/debit card, any charges will be deducted from your refund. To return items, please contact us so we can provide you with the most up-to-date address. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights.